Privacy Policy

Thank you for using fileEC (the "Website"). This Privacy Policy explains how we collect, use, and share information when you use our Website and tools so that you can make an informed decision about using fileEC.

Who controls my personal information?

Any personal information provided to or collected by fileEC is controlled by the fileEC team. If you have questions about this Policy or how we handle your data, you can reach us via the contact page.

What information does fileEC collect?

Personal Information

We collect information you provide directly to us, for example when you create an account, subscribe to a plan, or contact support. This may include your name, email address, billing details (handled by our payment providers), and any other information you choose to share.

Device & Usage Information

When you use fileEC, we automatically collect certain technical data, such as your IP address, browser type, device type, operating system, the dates and times you access the Website, and limited usage information about how you interact with our tools. This helps us keep the service secure and improve performance.

Payment Information

Payments are processed by third‑party vendors (such as Stripe or other payment processors). Your full payment card details are sent directly to them and are not stored on fileEC servers. We may receive limited information related to your transactions (such as a payment ID or the last digits of a card) for billing and support purposes.

Other Information You Choose to Provide

From time to time you may provide other information, such as when you participate in a promotion, respond to surveys, or subscribe to newsletters. We only collect such information when you submit it voluntarily.

Cookies and Similar Technologies

fileEC uses Cookies and similar technologies (such as web beacons) to:

• Keep you signed in and remember your preferences
• Analyze usage and performance of our Website and tools
• Provide customer support and prevent abuse
• Deliver and measure relevant marketing, where applicable

You can control or delete Cookies through your browser settings. Some features of fileEC may not function properly if Cookies are disabled.

How does fileEC use my information?

• To provide and improve the Services: operate our tools, process your files, maintain and enhance performance, and develop new features.
• To communicate with you: respond to your support requests, send service‑related messages, and (if you opt in) send product updates or marketing emails. You can unsubscribe from marketing at any time.
• To ensure security and prevent abuse: detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• To personalize your experience: remember your settings and show content that is relevant to your usage.

How does fileEC share my information?

• Service providers: We sometimes share information with trusted third‑party vendors (for example, hosting, analytics, payment processing, and customer support providers) who process data on our behalf and under appropriate safeguards.
• Legal and safety: We may share information if we believe it is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of fileEC, our users, or others.
• Business transfers: If fileEC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.

We do not sell your personal data.

Data Security and Storage

We use reasonable technical and organizational measures to protect your information, including HTTPS/TLS encryption in transit. However, no system is completely secure, and we cannot guarantee absolute security of your data.

Depending on the feature you use, your data may be stored on servers located in the region where our infrastructure providers operate. By using fileEC, you consent to the transfer and processing of your information in those locations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or export your data, and the right to object to or restrict certain processing.

To exercise these rights, please contact us via the contact page. We may take steps to verify your identity before fulfilling your request.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of fileEC after changes become effective means you accept the updated Policy.

If you have any questions about this Privacy Policy, please contact us.