Controller: IGEARS TECHNOLOGY LIMITED · Product: fileEC · Last Updated: 14 March 2026
This Privacy Policy describes how IGEARS TECHNOLOGY LIMITED collects, uses, and shares information in connection with the fileEC document management platform ("Services"). IGEARS TECHNOLOGY LIMITED is the data controller. fileEC is the product name.
Account information: Name, email, organization name when you create an account or subscribe. Used to provide the Services, communicate, and manage billing.
Usage data: How you use the Services, login times, technical data (IP, browser, device). Used to operate, secure, and improve the Services.
Customer content: Documents and files you upload. Processed to provide OCR, indexing, search, and AI features. We do not use Customer Content for marketing or unrelated purposes.
Payment information: Processed by third-party payment processors. We receive transaction identifiers and limited billing data for billing and support.
Support communications: Information you provide when contacting support.
To provide, operate, and maintain the Services; process documents as requested; authenticate users; process payments; communicate about the Services and billing; respond to support; improve the Services; prevent abuse; comply with legal obligations.
We use infrastructure and service providers (hosting, storage, payment, email, analytics) who process data on our behalf under appropriate agreements.
Data may be stored and processed in regions where our providers operate. By using the Services, you consent to such transfer. We apply appropriate safeguards where required by law.
We retain data for as long as your account is active and as needed for the purposes described. Customer Content is retained per your account settings. You may request deletion subject to legal and operational requirements.
We use technical and organizational measures to protect your information, including encryption in transit and at rest where applicable. No system is completely secure; we cannot guarantee absolute security.
Authorized personnel may access data when necessary for support, security, or operations. Such access is logged and governed by internal policies.
We do not sell personal data. We may share with service providers under confidentiality; when required by law; to protect rights and safety; or in connection with a merger or sale of assets.
Depending on your location, you may have rights to access, correct, delete, or export your data. Contact us to exercise these rights. We may verify your identity first. You may have the right to lodge a complaint with a supervisory authority.
We use cookies and similar technologies for sessions, preferences, and analytics. You can control cookies through your browser. Some features may not work if cookies are disabled.
We may update this Policy. We will update the "Last Updated" date and provide notice for material changes. Continued use constitutes acceptance.
For questions about this Policy, please contact us via our contact page. IGEARS TECHNOLOGY LIMITED operates the fileEC platform.